Cancellation and refunds

1. How to cancel

• In Atelier, open Settings, Account, Manage billing, and choose Cancel subscription. This opens Stripe's secure billing page.
• Or email info@cruxbitlabs.com from the address on your account, and we'll cancel it for you.

Cancelling stops the next renewal. Atelier keeps working until the end of the billing period you've paid for, then locks. Your work stays on your computer. You can subscribe again at any time.

2. Refunds

Subscription payments are for the billing period ahead, and we don't give refunds or credits for part of a period, for unused time, or for a period that has already started. We will refund you:

• if you were charged by mistake, for example twice for the same period;
• if you were charged after you cancelled, through our error;
• if we stop offering Atelier, for the unused part of your current period;
• wherever the law where you live gives you a right to one.

To ask for a refund, email us within 30 days of the charge with the email on your account and the date of the charge. Refunds go back to the original payment method and usually take 5 to 10 business days to appear.

3. Promo codes and free periods

If a promo code gave you a discount or a free period, your subscription continues at the regular price when it ends, unless you cancel before then. Cancel during the free period and you won't be charged.

4. Failed payments

If a renewal payment fails, Atelier locks right away until the open invoice is paid. Update your card from the lock screen or from Manage billing and it unlocks as soon as the payment goes through. See our Terms of Service for the full subscription terms.